Protect your data and other people's

Material you enter into an online AI assistant is sent to a service. Storage, retention and training use vary by tool, account type and settings. Check your organisation's rules before using work information.

Keep these out of unapproved tools

• Passwords, access codes, bank card details and Mobile Money account information.
• Identity documents, medical records and information about children.
• Client or beneficiary data, including names, phone numbers and addresses.
• Non-public contracts, financial information and internal strategies.

Remove identifying details

Replace identifying information before sharing permitted examples: “Mr Kouassi” becomes “Client A”, and an exact amount becomes a broad range. Removing names alone may not prevent re-identification; check the remaining context too.

Check your settings

• Look for the settings governing retention, history and training use, and choose deliberately. Settings do not replace your organisation's authorisation.
• Use organisation-approved professional accounts where available.
• Check your employer's policy: some tools or uses may be prohibited.

Respect people's image and voice

Imitating a real person's image or voice can cause harm. Seek their permission and clearly disclose AI-generated material where relevant. Follow the rules that apply to your work.